tpn Terms of Use

When you join tpn, you agree to our terms of use. These terms set out the rules for account opening, deposits, withdrawals, game settlement, and dispute resolution. We enforce these terms consistently across all users on tpn, regardless of location or payment method.

Our tpn terms are written in plain language so you understand what you are agreeing to. We do not hide conditions in small print or use legal jargon to obscure meaning. If a term is unclear, our support team can explain it in English or Indonesian.

This page covers the key terms that govern your use of tpn. By opening an account on tpn, you accept these terms. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

Account Opening and Eligibility on tpn

Who can open a tpn account

To open a tpn account, you must be at least 18 years old and a resident of a jurisdiction where our services are available. We verify age and residency during account opening through Know Your Customer (KYC) documentation. You must provide a valid ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or government letter).

We do not permit multiple accounts per person on tpn. If we detect duplicate accounts, we close all but one and may forfeit balances. We also do not permit accounts opened by minors, accounts using false identity information, or accounts opened in jurisdictions where our services are prohibited.

When you open a tpn account, you confirm that you are acting on your own behalf and not on behalf of another person or entity. You also confirm that your use of tpn complies with your local jurisdiction's laws. We are not responsible if you use tpn in violation of local law.

Deposits and payment methods on tpn

We accept eight payment methods on tpn: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each method has different daily limits and confirmation speeds. mobile banking and local payment deposits confirm in seconds but have daily caps. online payment and bank transfers have no daily limits but may take 1–2 hours.

When you deposit on tpn, the funds are credited to your account balance immediately upon confirmation. We do not hold deposits in escrow or delay crediting. If a deposit fails or is reversed by your bank, we notify you immediately and the funds are not credited to your tpn account.

We do not accept deposits from third parties. Your tpn account must be funded only by you, using payment methods registered in your name. If we detect deposits from other people's accounts, we may freeze your tpn account pending investigation.

Withdrawals and account verification on tpn

To withdraw funds from tpn, your account must be fully verified. Verification requires ID, proof of address, and sometimes proof of income for large withdrawals. We process verification within 24–48 hours during business days. Once verified, you can withdraw to your original deposit method or to another registered account.

Withdrawals from tpn are processed to the payment method you specify. e-wallet and mobile banking withdrawals typically process within hours. Bank transfers to local payment, online payment, e-wallet, or mobile banking may take 1–2 business days. We do not charge withdrawal fees on tpn.

If your withdrawal is delayed or rejected, we investigate the cause and contact you within 24 hours. Common reasons for rejection include unverified account, mismatched payment details, or account flags for fraud investigation. We work with you to resolve the issue and process your withdrawal once cleared.

Game Settlement and Dispute Resolution on tpn

How we settle markets on tpn

All tpn markets settle based on official results. Football matches settle based on official league results (Liga 1, Piala AFF, Champions League, etc.). Live-dealer games settle based on the outcome of the hand or spin. Slot games settle based on the spin result generated by our certified RNG (random number generator).

We settle markets within minutes of the official result being confirmed. For football, this is typically subject to verification after the final whistle. For live-dealer games, settlement is immediate. For slots, settlement is instant. Once settled, your balance is updated and you can withdraw or re-engage with other games.

If a market is voided (cancelled, postponed, or unable to settle), we refund all stakes to your tpn account. Voided markets are rare, but they can occur due to weather, technical issues, or official league decisions. We notify you immediately if a market is voided and explain the reason.

Disputing a settlement on tpn

If you believe a market was settled incorrectly, contact our support team within 24 hours of settlement. We investigate all disputes and pull the official result to verify. If we made an error, we correct it immediately and credit your account. If the settlement was correct, we explain our reasoning and provide the official source.

Our dispute resolution process is transparent. We do not make arbitrary decisions. We reference official league results, certified RNG reports, and video evidence (for live-dealer games) to support our rulings. If you disagree with our ruling, you can escalate to our management team for a final review.

We aim to resolve all disputes within 48 hours. If a dispute requires investigation (e.g., checking video footage or contacting a league), we may take up to 5 business days. We keep you informed throughout the process and notify you as soon as a decision is made.

Bonus terms and conditions on tpn

We occasionally offer bonuses (welcome offers, reload bonuses, cashback) on tpn. Each bonus has specific terms — eligibility requirements, wagering conditions, time limits, and maximum cashout amounts. We display these terms clearly when you claim a bonus.

Bonuses on tpn are subject to wagering requirements. This means you must wager the bonus amount a certain number of times before you can withdraw it. For example, a bonus with a 5x wagering requirement must be wagered 5 times before withdrawal. Wagering requirements apply only to the bonus amount, not to your original deposit.

Bonuses on tpn have expiration dates. If you do not meet the wagering requirement before the expiration date, the bonus is forfeited. We notify you of the expiration date when you claim the bonus. We also display a countdown timer in your account so you know how much time remains.

Jurisdiction and legal compliance on tpn

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We verify user location during account opening and may restrict access if we detect use from prohibited jurisdictions.

Our tpn terms are governed by the laws of the jurisdiction where our services are available. We do not accept liability for use of tpn in violation of local law. If you use tpn in a jurisdiction where it is prohibited, you do so at your own risk and we are not responsible for any legal consequences.

If you have questions about whether tpn is available in your jurisdiction, contact our support team. We can confirm availability and explain any restrictions. Our support team is available in English and Indonesian via live chat, email, and phone.