tpn FAQ

When you open a tpn account, we collect your email address, full name, date of birth, phone number, and residential address. You create a password that only you know. After initial signup, we ask you to verify your identity by uploading a government-issued ID (passport, national ID card, or driver's license) and proof of address (utility bill, bank statement, or rental agreement). We scan and encrypt these documents. Users from Jakarta, Surabaya, Bandung, and Medan follow the same KYC process. Verification typically completes within 24 hours.

The tpn account-opening process has three steps. First, visit our registration page and provide your email, name, date of birth, and password. You will receive a confirmation email. Second, log in and upload your government ID and proof of address. Our compliance team verifies these documents. Third, once verification passes, your account is active and you may deposit funds. The entire process takes 1–2 hours in most cases. If documents are unclear, we may request a resubmission, which adds 24 hours. Once active, you can access all tpn markets and games immediately.

Yes, tpn accepts deposits via online payment, e-wallet, mobile banking, and local payment. You may deposit using bank transfer or virtual account (e-bill). When you choose bank transfer at checkout, we generate a unique online payment, e-wallet, mobile banking, or local payment account number. You transfer funds from your own bank to that number. Deposits are credited within 1–2 hours. Virtual account deposits are faster — you receive an e-bill code that you can pay through your bank's app or ATM, and funds appear within subject to verification. We also accept e-wallets: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet are available. Choose the method that suits your flow.

Promotion codes on tpn are entered during account opening or at first deposit. When you register, you will see an optional field "Promotion code" — enter your code there if you have one. If you skip this step, you may enter a code in your account settings under "Promotions" or "Bonus" after login. Codes are case-sensitive and must be entered exactly as provided. If a code is invalid or expired, tpn will notify you. Promotion codes typically unlock welcome offers for new accounts. Read the terms of any promotion before claiming it, as usage restrictions may apply.

If a deposit does not complete, the funds remain in your bank or e-wallet account — they do not reach tpn. Check your payment app (mobile banking, local payment, online payment, or bank app) to confirm whether the transaction was deducted. If funds were taken but did not arrive at tpn, contact our support team immediately with your transaction ID and receipt. We will investigate with the payment provider. Most failed deposits are refunded within 24–48 hours. If a withdrawal fails, your tpn balance is restored and you may retry the withdrawal to a different payment method. Do not resubmit the same withdrawal multiple times — contact support instead to diagnose the issue.

RTP (Return to Player) is a percentage that describes how much of all money wagered on a slot game is returned to players over a very long period — typically thousands of spins. For example, a slot with means that over a vast number of plays, non-specific info of total stakes are returned as winnings and non-specific info is the operator margin. This does not mean you personally will win non-specific info of your stake — it is a statistical average across all players and all spins. Each individual result is determined by a certified random number generator (RNG). tpn's slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) all display their RTP on the game info screen before you play.

tpn support responds to queries within 24 hours during business days (Monday–Friday, 08:00–18:00 Jakarta time). Live chat during business hours typically replies within minutes. Email queries submitted outside business hours are addressed the next business day. Urgent matters (account lockout, fraud suspicion, payment disputes) are escalated and reviewed within 4 business hours. Our team is available in English and Indonesian. For general questions, live chat is fastest. For detailed issues with documents or transactions, email provides a record. Contact us via the support form on this site or by email to our support address.

We at tpn protect personal information using TLS/SSL encryption for all data in transit and AES-256 encryption for sensitive data at rest (ID documents, payment records). Only our compliance and finance teams can access your identity documents. Your support team can see your account activity but not your ID scans. We do not store raw payment card numbers or banking credentials — payment processors (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, etc.) handle those. We audit access logs monthly. We do not sell your data to third parties. For full details, see our privacy policy. If you suspect unauthorized access to your account, contact support immediately.